Status
Closed
Entry date
2017-09-04
PTD Capital investment
Recorded current value
Ownership
Internal lead
Mina Harrow
Last reviewed
2021-10-15

Overview

Northfield Dispatch Tools built route assignment and shift-handover software for small field-service teams.

Activities

  • Route assignment
  • Shift handovers
  • Service records

Financial history

Investors OnlyAccess

Funded workstreams

No funded workstream is recorded for this position.

Project chronology

project moved to next phase · Open

Project Moved To Next Phase

The service records workstream entered its next controlled phase after its owner, evidence requirement and acceptance boundary were confirmed.

Consequence: The new phase began within the existing budget and governance boundary.

priority changed · Open

Priority Changed

The operating sequence was revised so that source archive retained became the next recorded priority. The change followed the current capacity and dependency review.

Consequence: Lower-priority work remained visible in the register and can return at a later review.

reporting method revised · Open

Reporting Method Revised

The reporting method for service records moved to a new version after the team identified a classification that was not applied consistently across the available records.

Consequence: The earlier method version remains available and the next comparison is qualified until the revised series has a complete period.

responsibility transferred · Open

Responsibility Transferred

Responsibility for the next service records review transferred within the operating team. The source record, open exceptions and scheduled date moved with the file.

Consequence: The receiving owner accepted the source list, open risks and next review boundary.

review scheduled · Open

Review Scheduled

The service records file was placed on the January 2020 review cycle after the source register was reconciled with the current responsibility list.

Consequence: The review was assigned to Mina Harrow with a retained period sample and next-decision date.

timeline delayed · Open

Timeline Delayed

The milestone connected to source archive retained moved after the review recorded a continuing dependency: historic hosting dependencies. The earlier target remains in the chronology.

Consequence: The target date was re-baselined without marking the underlying work complete.

working session held · Open

Working Session Held

A working session reviewed service records, the related exceptions and the evidence required for closure. Items without sufficient support remained open.

Consequence: Actions were recorded against the existing workstream rather than opened as a new program.

Operating indicators

No current operating metric is published for a closed position.

Current priorities

  • Support period complete
  • Source archive retained

Recent developments

  • The software and customer support obligations transferred to its management team in March 2021.

Principal risks

  • Legacy export requests
  • Historic hosting dependencies

Documents and research