Research Article · PTD-RS-2021-02
A Better Record of Operational Friction: Special Projects Note 2021
A dated examination of friction records in technical cultural records, and the operating choices that shape review practice.
In this article
- The service people actually experience
- Useful facts and their limits
- A base case in numbers
- From record to automation
- A time-boxed pilot
- The investment question
- Working conclusion
Full article · Investors OnlyAccess