Operating Essay · PTD-RS-2023-05

Managing Capacity Before Adding Features: Urban Systems Note 2023

A dated examination of capacity management in distributed urban services, and the operating choices that shape product scope.

In this article

  1. Start with the ordinary delay
  2. External evidence, not analogy
  3. The arithmetic of a smaller queue
  4. Build the operating layer
  5. Test before scaling
  6. Capital follows verified capacity
  7. A clear next decision
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